Retail moves fast. Your back office should keep up.
We automate the operational processes behind the sale: inventory reconciliation, supplier orders, returns processing, and customer communication. Less time on spreadsheets, more time on merchandising and margin.
Inventory reconciliation and stock management
Physical stock counts are reconciled against system records automatically. Discrepancies above a defined threshold trigger an investigation workflow. Reorder points fire purchase orders without buyer intervention.
Supplier order management and purchase order processing
Purchase orders are generated from replenishment rules, sent to suppliers, and tracked through acknowledgement, shipment, and goods receipt. Invoice matching runs automatically. Discrepancies go to a human queue.
Returns and refunds processing
Return authorizations are issued, items are tracked back to the warehouse, and refunds or replacements are processed against defined rules. Fraud flags route to a human reviewer. Routine returns complete without staff touch.
Customer service automation
Order status queries, delivery updates, and standard return requests are handled by automated workflows connected to your order management system. Agents handle complaints, escalations, and complex situations.
Pricing and promotion administration
Price changes and promotional configurations are pushed from approval to all channels simultaneously. Promotional performance is tracked against targets and surfaced in a daily report. Manual price updates stop being a source of error.
Omnichannel order routing and fulfillment coordination
Orders from web, mobile, and in-store channels are routed to the correct fulfillment location based on inventory availability and proximity. Split shipments, substitutions, and carrier selection are automated.
Channel and systems audit
We map all channels, order management systems, inventory systems, and supplier connections. We identify where data is duplicated, where reconciliation is manual, and where errors are introduced.
Integration design
We design integrations across your channels and back-end systems. This typically covers your ERP or order management system, your WMS, your supplier portals, and your customer-facing channels.
Phased build
We start with the highest-volume manual process and build outward. Each phase runs in parallel before handover. Most first phases go live within 30 days.
Ongoing optimization
Quarterly reviews cover automation performance, error rates, and new processes to bring into scope. Seasonal peaks are planned for in advance.