Less paperwork. Same compliance. Better patient throughput.

Yes. We sign Business Associate Agreements with all healthcare clients before any data integration work begins. Data handling in every engagement follows HIPAA Technical, Administrative, and Physical Safeguards. We have not had a PHI breach across any client engagement. Our security architecture is reviewed annually by an independent assessor. We can provide our most recent security attestation upon request during the evaluation process.

Yes. We integrate with Epic, Cerner, Athenahealth, eClinicalWorks, Meditech, and several other EHR systems via their FHIR R4 APIs or HL7 v2 interfaces, depending on what each system supports. We do not modify clinical records. Our automation reads structured administrative data from the EHR and routes it to billing, scheduling, or prior authorization workflows. Clinical documentation stays in the EHR under clinical governance.

For routine authorizations that meet clearly defined clinical criteria with no ambiguity, yes. The automation submits the request, tracks the payer response, and updates the workflow. For authorizations that fall outside standard criteria, require peer-to-peer review, or involve a payer denial, the case routes to the appropriate clinical or billing staff. The goal is to remove the administrative burden of routine cases, not to replace clinical judgment on complex ones.

POPIA requires data minimization, purpose limitation, defined retention periods, and breach notification within 72 hours of discovering a breach. We build all four requirements into every South African healthcare engagement: we collect only what is operationally necessary, document the retention schedule for each data category, build breach detection and notification procedures into the system design, and provide you with the notification templates required by the Information Regulator.

Every automated process we build generates a full, structured audit log covering every action taken, the data accessed, the rule applied, the timestamp, and the outcome. Access to patient data is logged by user, role, timestamp, and documented purpose. We can produce a complete audit trail for any specific patient record, any date range, or any process instance within hours of a request. Audit readiness is a system design requirement on every engagement.

Yes. We have integrated scheduling, consent management, pre-visit intake, and post-visit billing automation with telehealth platforms including Zoom for Healthcare, Teladoc, and several regional telehealth systems operating in South Africa and the US. The administrative workflow patterns are the same as in-person care: the patient data still needs to reach the billing system, the consent record still needs to be stored, and the prior authorization still needs to be tracked.